Note: If you have not received a reply from our customer service, please be sure to check the spam box.
Cancel Order
If you would like to cancel order, please contact support@beneunder.com.
We will get back to you within 24 hours.
Working time: Monday-Friday 9:00AM - 18:00 PM (Beijing Time)
1. You may cancel an order any time within 48 hours before the item has shipped from our warehouse
2. Ar efund takes up to 3-7 business days to be credited back to the original payment method.
3. If you do not receive a refund after 7 business days, please directly contact us via support@beneunder.com with your order number and payment method, once we received your email, we will get back to you within 24 hours.
Within 30 Calendar Days Return
We can not cancel your order if your package has shipped but our products can be returned within 30 calendar days from the date of delivery.
Please note that we won't cover the shipping fees for return after shipping. If the 30-day return window has passed, and your product is still under warranty, contact us for warranty service.
Return Policy
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Returns must be made within 30 days from the delivery date.
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All merchandise must be unwashed and unworn with the original hangtags attached.
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We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.
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All garments are subject to inspection.
Not happy for any reason? Email us at support@Beneunder.com for further support from our customer services.
How to Return?
1. To return the clothing to Beneunder, please email support@Beneunder.com with your order number and the reason for your return/exchange, and customer service wil get back to you within 24 hours.
Working time: Monday-Friday 9:00AM - 18:00 PM (Beijing Time)
2. If the your request meets our Return & Exchange Policies, we will send you our shipping address to return back, please ship the clothing back within 7 days, after receive our refund confirmation email(usually within 24-48 hours).
3. Please email us the following information if you want to return or exchange:
- Tracking number:
- Return warehouse:
- Product name with sku number:
- Reason why Return or Exchange
We have New York and California warehouses and please choose one from the following return warehouse addresses which is more convenient for you:
US New York Warehouse
Consignee: 4PX USGRS L64Y52E
Address: 1000 High St, Perth Amboy, New Jersey, United States
ZipCode: 08861
Tel: 7184542809
US California Warehouse
Consignee: 4PX USGRS L64Y52E
Address: 5610 Grace Pl, Commerce, California, United States
ZipCode: 90022
Tel: 3235970311
4. We’ll contact you back after we receiving the clothing. Your refund will be processed at 3~7 business days.
Other Terms and Conditions:
1.Only products that have been purchased directly from Beneunder.com are eligible for returns or exchange. We do not accept returns of branded merchandise purchased from other retailers or re-sellers.
2.The purchased merchandise must be in brand new condition with original packaging and accessories.
3.If the merchandise is not working caused by non-human factors, please email us with a video of the product problem, we will review it and offer solutions as soon as possible once receiving the email.
Note:
Please ensure that the clothing you're returning or exchanging is repackaged with all the accessories and receipts that were included when you received it.
*Briefs cannot be returned or exhcanged.
Not happy for any reason? Email us at support@Beneunder.com, so we better understand how to help your situation.
After-sale Contact Method
Email Us: support@beneunder.com
Note:
Any return or exchange please contact us first.
Any return or exchange without prior application will not be accepted.
Not happy for any reason? Email us at support@beneunder.com , so we better understand how to help your situation.
